Refund policy

We want you to love every Casa Ferado candle. If something isn't right, we're here to help.

Damaged or incorrect orders
If your candle arrives damaged or you received the wrong item, email us at hello@casaferado.com within 7 days of delivery with a photo of the candle and the box. We'll send a replacement at no cost, with no need to return anything.

Returns
Unused, unlit candles in their original packaging can be returned within 14 days of delivery. Please email us at hello@casaferado.com before sending anything, and we'll reply with the return address and next steps. Return shipping is paid by the customer, and we recommend a tracked service.

For safety and quality reasons, we can't accept returns of candles that have been lit or used.

Refunds
Once your return arrives and we've checked it, we'll refund the candle price to your original payment method within 5 business days. Original shipping charges are non-refundable, and your bank may take a few extra days to show the refund.

Questions?
We're always happy to help: hello@casaferado.com